Adorn Aura

Client Care

Returns & Exchanges

Every Adorn Aura garment is carefully crafted and quality-checked before dispatch. Please review this policy before initiating a request.

Policy at a Glance

Exchange Window

Within 5 days of delivery

Eligible Reasons

Product defect or size issue

Product Condition

New, unused, tags intact

Change-of-Mind

Not accepted

Refund Method

Original payment method

Refund Timeline

Up to 15 days from processing

1. Exchange Request Window

Exchange requests must be raised within 5 days from the date of delivery of your order. Requests received after the 5-day period will not be eligible. The delivery date recorded by our logistics partner will be considered the official date of delivery.

2. Eligible Reasons for Exchange

A. Product Damage or Manufacturing Issue

  • Material or fabric damage
  • Visible colour fading or colour-related manufacturing defects
  • Stitching defects or stitching-related issues
  • Other evident manufacturing damage present when the garment is received

You may be required to provide clear photographs or videos showing the issue. All claims are subject to verification by the Adorn Aura team.

B. Size Issue

An exchange may be requested if the size received does not fit and you require another available size of the same product. Size exchanges are subject to stock availability at the time the exchange is processed. We advise reviewing the product-specific size guide carefully before placing an order.

3. Conditions for Accepting an Exchange

To qualify for an exchange, the returned garment must be received by Adorn Aura in its original, new and unused condition. The product must:

  • •Be unworn and unused, except for a reasonable trial for fit
  • •Have all original tags securely attached and intact
  • •Be returned with any original accessories, components or accompanying items supplied with the garment
  • •Be free from stains, marks, makeup, perfume, deodorant, body odour or other signs of use
  • •Not have been altered, repaired or modified in any manner
  • •Not have been washed or dry-cleaned
  • •Be returned without damage caused after delivery

Adorn Aura reserves the right to decline an exchange if the garment does not meet these conditions upon inspection.

4. Items That Will Not Be Accepted

An exchange or return will not be accepted in the following circumstances:

  • •Requests made more than 5 days after delivery
  • •Change of mind, personal preference or styling preference
  • •Garments worn beyond a fit trial
  • •Garments washed or dry-cleaned
  • •Garments altered or modified
  • •Original tags removed, damaged or detached
  • •Stains, marks, fragrance, makeup or signs of wear
  • •Damage caused by improper handling after delivery
  • •Requests for any reason other than an eligible defect or size issue

Adorn Aura does not offer returns or refunds for change of mind, personal preference or styling preference.

5. Exchange Process

  1. 01Contact our client care team within 5 days of delivery.
  2. 02Provide your order details and the reason for the exchange.
  3. 03For damaged or defective products, provide clear photographs or videos showing the issue when requested.
  4. 04Wait for confirmation that your exchange request has been accepted.
  5. 05Return the product in accordance with the return instructions provided by Adorn Aura.
  6. 06Once received, the garment will undergo a quality inspection.
  7. 07If approved, a replacement of the eligible product or size will be processed subject to availability.

Submitting an exchange request does not automatically guarantee approval. All exchanges remain subject to eligibility verification and inspection of the returned garment.

6. Return Shipping Costs

The customer is responsible for the cost of returning the product to Adorn Aura. Any courier, logistics or return-shipping charges must be borne by the customer. We advise using a reliable and trackable courier service. Adorn Aura will not be responsible for returned parcels that are lost or damaged while in transit to us.

7. Refunds

Adorn Aura does not generally provide refunds in place of exchanges. A refund will only be processed where the exchange request qualifies under this policy, the returned product passes our quality inspection, and the required replacement is unavailable. In such cases, the full amount paid for the eligible returned product will be refunded to the original payment method. Refunds cannot be redirected to another payment method or account and may take up to 15 days from the date the return is processed to be credited back.

8. Quality Inspection

Every returned product is inspected before an exchange or refund is approved. If the garment is found to have been worn, washed, dry-cleaned, altered, missing tags, stained, marked, odoured, or otherwise damaged through customer handling, Adorn Aura reserves the right to reject the exchange or return.

9. Final Decision

All exchange and return requests are subject to verification and inspection in accordance with this policy. Adorn Aura reserves the right to reject any request that does not meet the stated eligibility criteria. Acceptance at the initial communication stage does not constitute final approval; final approval is provided only after the returned product has been received and inspected.

Need Help?

If you believe you have received a damaged product, please notify us within the 5-day exchange window. Retain the garment, all original tags, the original order details, and clear photographs or videos showing the reported defect. The garment must not be washed, dry-cleaned, altered or used before the claim is assessed.

Contact Client Care

Email us at info@adornauras.com or reach us on WhatsApp at +91 80595 00090. We are here to guide you through the exchange process.

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