Shipping Policy

At a Glance

1. Order Processing — Pre-Sized / Ready-to-Ship

All pre-sized and ready-to-ship products are generally processed and dispatched within 2 business days from the date the order is placed, subject to successful payment confirmation and product availability. Once dispatched, orders within India are generally delivered within 3–5 business days.

Please note that weekends, public holidays, unforeseen courier disruptions, extreme weather conditions, regional restrictions, or other circumstances beyond our reasonable control may affect processing or delivery timelines.

2. Complimentary Standard Shipping Within India

Standard shipping within India is complimentary for all eligible orders. The cost is already factored into the garment price, so no additional standard delivery charges are ordinarily added for deliveries within India.

Delivery timelines are estimates and may vary depending on the destination and courier serviceability.

3. Express Shipping Within India

Customers requiring an order on priority may request express shipping, subject to availability and courier serviceability at the delivery location. Express shipping may attract additional charges, which will be payable by the customer.

To request express shipping, contact Adorn Aura Customer Care immediately after placing the order and provide the relevant Order Number. Our team will confirm:

• •Availability of express shipping for the destination
• •The applicable additional shipping charges, if any
• •The estimated dispatch and delivery timeline

An express shipping request will only be considered confirmed once it has been acknowledged by our Customer Care team and any applicable additional charges have been paid. While we will make reasonable efforts to facilitate urgent deliveries, express shipping does not constitute a guaranteed delivery date where delays arise due to courier partners or circumstances outside our control.

4. Customised / Altered Orders

Products requiring customisation, alterations, made-to-measure adjustments, or other modifications may require additional processing time before dispatch. Depending on the nature and extent of the alterations requested, a customised order may take up to 5 business days to process before it is ready for dispatch.

The delivery timeline will commence after the customised product has been completed and dispatched. Customers should therefore account for:

Alteration / customisation processing time + applicable shipping transit time

More extensive alterations or specialised customisation requirements may require additional time where necessary. Where applicable, our team will communicate the anticipated timeline to the customer.

5. International Shipping

Adorn Aura accepts international shipping requests subject to destination serviceability and applicable shipping conditions. For international orders, shipping charges are not included in the listed garment price unless expressly stated otherwise.

After an international order is placed or an international shipping request is received, our Customer Care team will contact the customer separately to communicate the applicable international shipping charges. The customer may be required to pay the international shipping charges separately before the order is dispatched.

The final shipping cost may depend on factors including:

• •Destination country and city
• •Package weight and dimensions
• •Courier partner
• •Selected shipping method
• •Delivery speed
• •Applicable logistics or handling requirements

6. International Delivery Timelines

Delivery timelines for international orders may vary significantly depending on the destination country, shipping method selected, courier service, customs clearance, local delivery infrastructure, public holidays, import procedures, and other destination-specific requirements. Accordingly, international delivery timelines are estimates only and cannot be guaranteed.

Customers requiring an international order by a particular date are advised to communicate their requirement to Customer Care before or immediately after placing the order.

7. Customs Duties, Import Taxes & Related Charges

For all international shipments, the customer/recipient is solely responsible for any customs duties, import taxes, tariffs, clearance charges, brokerage fees, handling charges, local taxes, or other governmental or regulatory charges imposed in the destination country.

Such charges are not included in the product price or in the international shipping charges unless specifically communicated otherwise. They are determined by the customs or governmental authorities of the destination country and must be paid directly by the customer or recipient wherever applicable.

Adorn Aura does not control or determine international customs charges and cannot predict the amount that may be levied. Customers are advised to familiarise themselves with the applicable import and customs regulations of their country before placing an international order.

8. Customs Clearance Delays

International shipments may occasionally be delayed during customs inspection or clearance. Such delays are outside the direct control of Adorn Aura and may extend the estimated delivery timeline.

Where documentation or information is required from the recipient for customs clearance, the customer is responsible for providing the requested information promptly to the courier company or relevant authority. Adorn Aura shall not be responsible for delays caused by incomplete customs documentation, unpaid duties, import restrictions, regulatory inspections, or the customer's failure to cooperate with customs requirements.

9. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including:

• •Recipient's full name
• •House/building number
• •Street/locality
• •City
• •State/region
• •Postal or PIN code
• •Country
• •Valid telephone number
• •Any other delivery information requested during checkout

Customers should carefully review the shipping address before completing their order. If an address correction is required, contact Customer Care immediately after placing the order. Once an order has been dispatched, Adorn Aura may not be able to modify the delivery address.

10. Incorrect or Incomplete Addresses

If delivery cannot be completed because the customer provided an incorrect, incomplete, inaccessible, or undeliverable address, any additional shipping or re-shipping charges may be payable by the customer. The same may apply where an order is returned to Adorn Aura after repeated unsuccessful delivery attempts or because the recipient could not be contacted.

11. Order Tracking

Where tracking is provided by the applicable courier partner, customers may receive tracking information after the order has been dispatched. Tracking information may take some time to become active after dispatch depending on the courier's systems.

Customers experiencing difficulty tracking an order may contact Adorn Aura Customer Care with their Order Number for assistance.

12. Delivery Attempts

Courier partners may make one or more delivery attempts depending on their operating policies. Customers are responsible for ensuring that someone is available to receive the shipment, the telephone number associated with the order remains reachable, and any delivery instructions provided are accurate.

If the parcel is returned after unsuccessful delivery attempts, additional charges may apply to re-dispatch the order.

13. Delayed Shipments

Although we make reasonable efforts to process and dispatch orders within the timelines stated above, delivery may occasionally be delayed because of circumstances including:

• •Courier or logistics disruptions
• •Severe weather
• •Natural disasters
• •Government restrictions
• •Strikes
• •Public holidays
• •Remote-area service limitations
• •Customs procedures
• •High-volume sale or festive periods
• •Other circumstances beyond our reasonable control

Where possible, our team will assist the customer in coordinating with the courier partner regarding delayed shipments.

14. Risk After Delivery

An order will generally be considered delivered once the courier partner records successful delivery to the shipping address or recipient provided with the order.

Customers are encouraged to ensure that someone trustworthy is available to receive the shipment, particularly where delivery is being made to offices, hotels, reception desks, residential complexes, or other shared locations.

15. Damaged or Tampered Packages

If a package appears visibly damaged, opened, or tampered with at the time of delivery, customers are advised to document the condition of the package before opening it. Customers should retain the original packaging and contact Adorn Aura Customer Care promptly with:

• •The Order Number
• •Photographs or videos of the outer packaging
• •Photographs of the product received
• •Details of the issue

Any product-related exchange or return request will be handled in accordance with Adorn Aura's applicable Returns & Exchange Policy.

16. Summary of Shipping Timelines

17. Customer Care

For express delivery requests, international shipping enquiries, address corrections, tracking assistance, or other shipping-related concerns, customers should contact Adorn Aura Customer Care as soon as possible and keep their Order Number readily available.

Email us at info@adornauras.com or reach us on WhatsApp at +91 80595 00090.